Privacy Policy

When you contact us or submit an enquiry, we may collect:

• Your name, email address and phone number.
• Details about your event, such as the date, type, venue and approximate guest count.
• Your budget range and the services you are interested in.
• Your Instagram handle and how you heard about us, if you choose to share these.
• Inspiration images or files you upload to help us understand your vision.

For private event galleries, we also hold the gallery name, event details and the password you use to access photographs.

We use your personal information to:

• Respond to your enquiry and prepare a tailored proposal.
• Communicate with you about your event and our services.
• Manage and grant access to private event galleries.
• Improve our website and the experience we offer.

We do not sell your personal information to third parties.

The information you submit through the enquiry form is stored securely within our platform so that our team can respond and plan your event. You may ask us to update or remove these details at any time.

Inspiration images you upload are used only to help us understand your styling preferences. For galleries, photographs and videos from events are stored to allow clients and their guests to view and revisit them. Public gallery content may be visible to visitors to the website. Private gallery content is only accessible with the relevant password.

Private galleries are protected by a password chosen for each event. We share these passwords with the relevant clients and their guests. We do not make private gallery content publicly available.

Our website may use essential cookies required for it to function, and may use analytics to help us understand how the site is used. Further detail is set out in our Cookie Policy.

We rely on the hosting and authentication platform that powers this website to store enquiry data and gallery content securely. Where personal data is processed by third parties on our behalf, we aim to ensure appropriate safeguards are in place.

We keep personal information for as long as is necessary to respond to your enquiry, deliver our services, and meet any legal or operational requirements. Enquiry data that is no longer needed is removed or anonymised.

We take reasonable steps to protect your personal information using the security measures provided by our platform. No method of transmission or storage is completely secure, but we work to safeguard your data appropriately.

Under the UK GDPR and applicable UK data protection legislation, you have rights including:

• Access to the personal information we hold about you.
• Correction of inaccurate or incomplete information.
• Erasure of your personal information in certain circumstances.
• Objection to or restriction of certain processing.
• Withdrawal of consent where processing relies on it.

To exercise any of these rights, or to raise a privacy concern, please contact us at hello@elevateoccasions.co.uk.

If you have any questions about how we handle your personal data, email hello@elevateoccasions.co.uk and we will be happy to help.

We may update this Privacy Policy from time to time. The date above shows when it was last revised. Please review this page periodically for any changes.